The average salary for a customer service representative in the United States is $43,520, but the range typically falls between $34,780 and $48,480. This corresponds to an average hourly wage of $20.92, with a range between $16.72 and $23.31.
There are approximately 2,858,710 people employed as a customer service representative in the United States. With Texas, Florida, California employing the highest number of customer service representatives.The state with the best pay for a customer service representative is District of Columbia, with an average annual salary of $56,140, while Mississippi has the lowest average annual salary of $34,680.
| Annual Salary | Hourly Wage | |
|---|---|---|
| 10th Percentile | $29,560 | $14.21 |
| 25th Percentile | $34,780 | $16.72 |
| Median | $39,680 | $19.08 |
| 75th Percentile | $48,480 | $23.31 |
| 90th Percentile | $61,250 | $29.45 |
The salary of a customer service representative can vary depending on the state. Below is a map of the United States showing the average annual salary for a customer service representative in each state. The darker the color, the higher the salary. The best states for customer service representatives are District of Columbia, Washington, Massachusetts, Minnesota, New York while the worst states are Mississippi, Louisiana, Arkansas, West Virginia, Alabama.
| State | Low-end | Average | High-end |
|---|---|---|---|
| Alabama | $26,930 | $37,760 | $49,630 |
| Alaska | $32,840 | $45,480 | $65,080 |
| Arizona | $31,120 | $43,500 | $59,790 |
| Arkansas | $27,940 | $37,980 | $49,660 |
| California | $35,560 | $49,950 | $69,950 |
| Colorado | $32,870 | $45,720 | $61,860 |
| Connecticut | $31,730 | $48,630 | $68,270 |
| Delaware | $30,590 | $46,010 | $68,370 |
| District of Columbia | $35,960 | $56,140 | $81,360 |
| Florida | $29,950 | $40,850 | $55,610 |
| Georgia | $27,480 | $40,070 | $57,770 |
| Hawaii | $31,200 | $43,120 | $61,510 |
| Idaho | $23,970 | $39,880 | $54,940 |
| Illinois | $31,200 | $45,400 | $62,910 |
| Indiana | $29,420 | $42,720 | $60,270 |
| Iowa | $28,950 | $43,770 | $60,400 |
| Kansas | $28,600 | $39,760 | $56,010 |
| Kentucky | $26,910 | $38,420 | $52,970 |
| Louisiana | $25,530 | $37,480 | $50,420 |
| Maine | $31,340 | $43,980 | $62,340 |
| Maryland | $30,480 | $44,240 | $63,490 |
| Massachusetts | $35,030 | $50,450 | $70,520 |
| Michigan | $29,560 | $43,690 | $62,160 |
| Minnesota | $34,410 | $48,730 | $65,510 |
| Mississippi | $24,500 | $34,680 | $46,010 |
| Missouri | $29,310 | $43,280 | $61,250 |
| Montana | $28,400 | $40,940 | $55,740 |
| Nebraska | $30,720 | $40,770 | $54,850 |
| Nevada | $28,930 | $40,600 | $53,870 |
| New Hampshire | $30,760 | $46,070 | $63,240 |
| New Jersey | $31,510 | $47,450 | $66,880 |
| New Mexico | $28,200 | $38,710 | $50,510 |
| New York | $33,660 | $50,100 | $73,650 |
| North Carolina | $28,190 | $41,120 | $57,730 |
| North Dakota | $28,000 | $43,900 | $63,480 |
| Ohio | $29,760 | $43,220 | $58,880 |
| Oklahoma | $26,060 | $39,580 | $57,120 |
| Oregon | $33,900 | $45,360 | $59,550 |
| Pennsylvania | $29,410 | $45,130 | $63,770 |
| Rhode Island | $31,350 | $45,300 | $61,370 |
| South Carolina | $25,390 | $38,420 | $53,320 |
| South Dakota | $29,000 | $39,480 | $50,770 |
| Tennessee | $27,750 | $40,300 | $56,620 |
| Texas | $27,440 | $40,630 | $56,560 |
| Utah | $29,540 | $41,910 | $55,890 |
| Vermont | $31,600 | $44,680 | $59,610 |
| Virginia | $28,600 | $41,430 | $59,180 |
| Washington | $36,400 | $52,690 | $72,680 |
| West Virginia | $25,580 | $38,640 | $50,870 |
| Wisconsin | $29,970 | $44,390 | $60,230 |
| Wyoming | $22,880 | $38,520 | $51,430 |
Even between cities, the salary of a customer service representative can vary. For example, the areas with the highest average salary for customer service representatives is San Jose-Sunnyvale-Santa Clara area, CA with an average salary of $58,690.The city with the lowest average salary for customer service representatives is South Central Kentucky nonmetropolitan area, KY with an average salary of $32,700.
Areas with highest average salaries for customer service representatives
Areas with lowest average salaries for customer service representatives
The number of customer service representatives in the United States has been increasing over the years. Since 2020, the number of customer service representatives has increased by 25,460. On average, the number of customer service representatives has been increasing by 0.2% each year. The salary of customer service representatives has been increasing. Since 2020, the salary of customer service representatives has increased by $5,010. On average, the salary of customer service representatives has been increasing by 3.3% each year.
Customer Service Representatives are part of the office and administrative support occupations group. Below is a comparison of the average annual salary for customer service representatives compared to other jobs in the same occupation group. View all office and administrative support occupations jobs here.
$38,370 per year
$63,130 per year
$38,850 per year
$52,690 per year
$49,580 per year
$46,020 per year
